Spare Parts Engineer
Beschrijving
SPARE PARTS ENGINEER
Ranpak
Founded in 1972, Ranpak’s goal was to create the first environmentally responsible system to protect products during shipment.
Ranpak’s mission is to deliver sustainable packaging solutions that help improve supply chain performance and costs, reduce environmental impact, and support a variety of growing business needs globally. With this we deliver an important contribution to reduce the global plastic crisis.
Ranpak’s mission is to deliver sustainable packaging solutions that help improve supply chain performance and costs, reduce environmental impact, and support a variety of growing business needs globally. With this we deliver an important contribution to reduce the global plastic crisis.
The development and improvement of materials, systems and total solution concepts have earned Ranpak a reputation as an innovative leader in e-commerce and industrial supply chain solutions. Besides Protective Paper Solutions Ranpak invests heavily in its Automation division.
PURPOSE
Process, fulfill and monitor customers’ spare parts inquiries, quotations, orders, deliveries and invoices in a professional way that ensures delivery of spare parts in time and within budget while keeping the customers informed about the progress/status of their order. Give technical advice when needed.
SCOPE
The job is within the Spare parts EMEA department of Ranpak Automation, a division of
Ranpak BV. The span of control is from receiving a customer inquiry until payment of the invoice. Also monitoring the spare part stock levels and inventory are part of the job as well as the technical advice to customers.
REPORTING
The Spare Parts Engineer reports to the Head of Spare parts Ranpak Automation.
RESPONSIBILITIES
- Fully accountable for the execution and advice of spare part orders and sending out order confirmations
- Responsible for preparing and timely submission of spare parts quotations
- Accountable for a correct, direct and frequent communication and follow up with customers
- Fully accountable for timely processing of all e-mails received at auto.parts@ranpak.com
- Fully accountable for sufficient stock levels of spare parts (except for the physical part of the stock,
- this is the responsibility of the logistic department)
- Responsible for the delivery of spare parts within agreed delivery times and within budget
- Timely acknowledgement of receipt of customers’ inquiries, quotations and orders
- Actively contribute to the professional and profitable service organization
MAIN TASKS
- Constant monitoring of the auto.parts@ranpak.com email account
- Send acknowledgements of receipt to customers
- Prepare and send spare parts quotations to customers
- Process and transfer customer purchase orders into the ERP system (SAP / LN)
- Send order confirmations and invoices to the customer
- Keep customers informed on the progress of their order and report delivery times as well as delays
- timely to the customers
- Check availability of parts in ERP and report deviations between stock and ERP to logistics
- Review and adjust pricing according to the Ranpak Automation pricing policy for spare parts
- Consult management for approval in case of deviations in pricing
- Always question customer’s warranty claim internally and validate with Field Service Supervisor and Contract Supervisor
- Work with Engineering in case of not existing parts in the ERP system
- Purchase (with the help of the purchasing department) missing parts according to Ranpak
- purchasing procedures
- Challenge cost prices and sourcing (supplier) and suggest alternatives in consultation with
- engineering and purchasing
- Transfer all required data to warehouse management (logistics) for shipment
- Provide weekly overviews of all pending quotations and orders including amount, value, shipped in
- time, delayed and other spare parts related data requested by management
- Monitor the stock levels based on projected annual sales and report and act on expected shortages
- to prevent out-of-stock
PROFILE
- MBO + or HBO level, service minded, administrative strong and commitment to follow procedures
- Technical background or affinity
- Good communications skills leading to direct yet polite communication with customers
- Experience of at least 3 years in selling technical parts
- Eagerness to optimize processes
- Full-time job, no 9 – 5 mentality, a good team player and yet capable of working independently
- Language skills: English, Dutch, German, extra languages are an advantage
- System knowledge: MS Office, SAP / Infor LN or other ERP system
WHAT WE OFFER
- The possibility to make impact in a fast growing stock listed company
- Working in a collaborative culture, informal but highly results-focused
- Interesting learning & development opportunities
- A competitive remuneration package
- Company laptop
- Travel expense allowance / Work from home allowance
- Flexibility to working from home
Plaats
Ranpak - Kerkrade Limburg Netherlands
