Senior Manager – Sales & Service in Manufacturing/ Energy, Resources & Industrials (ER&I)

What impact will you make?

• Your experience and network will help build a strong commercial pipeline together with domain experts in Sales and Service. You’ll advise clients on CRM strategy, lead the design and execution of digital transformation programs, and contribute to Deloitte’s growth in the manufacturing segment. You’ll be an essential part of our CRM leadership team—connecting innovation, delivery excellence, and market success.

How do you do this?

• Leverage your industry network to identify and secure new business opportunities in the manufacturing sector (process and/or discrete manufacturing).
• Build and maintain a joint commercial pipeline in collaboration with leading CRM vendors such as Microsoft and Salesforce.
• Guide clients through CRM strategy, selection, and implementation, with a focus on B2B Sales and Service transformations.
• Act as a thought partner to clients, offering strategic advice across CRM, pricing, sales strategy, service excellence, contact centers, and field service.
• Lead multidisciplinary project teams and contribute to the broader Customer ecosystem across Deloitte, including E-commerce, Marketing, and Customer Strategy.
• Foster long-term relationships with key accounts, serving as a trusted advisor both during and after project delivery.
• You’ll work closely with senior colleagues across the Manufacturing industry and Technology & Transformation teams, combining deep industry knowledge with leading-edge CRM technology to drive real client impact.

What’s in it for you?

• You’ll receive a profit-sharing bonus. On top of your fixed salary.
• Continuous professional growth. Join our development program.
• A work-from-home office setup allowance to make sure you have everything you need for an ergonomically designed workstation and internet allowance.
• Work part-time (32 hours a week) or full-time (40-hours a week).
• Flexible working hours, you are in charge of your own calendar.
• 26 days of paid annual leave, and the opportunity to purchase additional leave.
• The option to exchange three national holidays for three non-national holidays.
• A good mobility scheme: the choice of various options such as a lease car, travel by public transport, a cash option or a combination of these.
• A laptop and iPhone. The iPhone can be for personal use.
• A time for time arrangement that creates flexibility for personal moments that matter.
• A good pension scheme with a personal contribution of only 2%. For a comfortable future.
• An opportunity to take part in our collective health insurance scheme.
• An opportunity to benefit from tax-efficient facilities such as fitness, a bicycle scheme or the opportunity to lease a bicycle.
• The opportunity to use 55 hours of babysitting service per calendar year, if your child is 12 years old or younger.
• A flexible budget, which you can use to make choices in flexible benefits, for example: purchasing extra leave days or financing a bicycle plan.
• Six weeks of fully paid birth leave for traditional households and rainbow families.

Be the true you

• 8+ years of relevant experience in CRM, with a focus on Sales and Service processes in the manufacturing industry.
• A proven track record in business development, pipeline building, and consultative sales.
• Experience with CRM tooling.
• Strong stakeholder management and communication skills, with the ability to engage at C-level.
• A collaborative and entrepreneurial mindset, with a focus on delivering client value and team success.
• Fluency in English and Dutch is preferred.

(W)here

You share your expertise with the 2,000 colleagues of our Technology & Transformation department. Within our teams, cooperation and personal development are key. With over 7,500 people in 15 offices across the Netherlands, Deloitte is one of the largest providers of professional services. Our work areas are Audit & Assurance, Strategy, Risk & Transaction Advisory, Support, Tax & Legal, Technology & Transformation.

At Deloitte we work hybrid. This means that we combine working at the office, at the client, and at home.

Let’s get down to business

We look forward to receiving your application for this position. At Deloitte, we welcome everyone who can bring quality and ambition. We’d like to know who you are.