Field Service Engineer - based in Hoevelaken Area - Netherlands
Beschrijving
Field Service Engineer
Field based in Hoevelaken Area (covering all Netherlands)
Location: Hoevelaken, Netherlands
Highly Competitive Salary + Excellent Benefits + Career Enhancement
Reporting to National Service Manager, Northwest EU Region
Become part of one of the fastest growing med-tech companies globally.
Due to the rapid expansion of Mindray’s success, Mindray Medical Netherlands needs a true service professional, technically proficient in the troubleshooting, repair, and calibration of Electronic Medical equipment, or demonstrating experience in working on similar electronic equipment within the medical devices industry preferably, based in and around the Gorinchem region, for this role combining both field services and workshop work.
The Service team supports our customers with their engineering and technical requirements. The team ensures our customers receive the best possible service support and service is consistently of the highest quality. This person focuses on providing professional technical service support for Mindray products in accordance with established National Service policies and procedures. Additionally, they serve as a technical resource to support our customers, their team, and the Field Service Engineers throughout Netherlands, both from customers and sales demonstration units, for our products.
Responsibilities include:
- Provides technical service support on the maintenance, repair, inspection, and calibration of Mindray products for customers within Netherlands (Primarily Patient Monitoring devices/systems, with basic IT connectivity and Ultrasound device maintenance included)
- Respond to customer calls and emails during office hours, Monday to Friday. Maintain positive, professional communications with customers, and service team members
- Take responsibility for the effective management of your designated area, maintaining a clean and tidy workspace as per the Workshop 5s Standards
- Maintaining tools and test equipment properly and liaising with the Service Manager/Service Supervisor to ensuring they are calibrated
- Install, repair, check, PM of our systems at customer sites across the Netherlands
- Handling of orders self-administering, in time and in communication with our customers
- Responsible for tracking and maintaining both spare parts and device loaner inventories allocated to them
- Modification and upgrade of Mindray equipment in Mindray’s EU warehouse in Hoevelaken
- Makes decisions based on company policies and procedures. Discusses and refers unresolved service issues with the Service Manager/Service Supervisor
- Other tasks or responsibilities designated by the Service Manager/Service Supervisor
What are we looking for in you?
- Educated to Degree level or equivalent (High level diploma) in Electrical Engineering/Electrical Engineering Technology with relevant experience in servicing electronic equipment
- Experience with networking medical devices and Ultrasound would be advantageous.
- Good knowledge of IT networks and related components
- Experience in medical capital equipment industry will be given preference
- Fluent in Dutch, with strong business English – both written and spoken
- Technically proficient in the troubleshooting, repair, and calibration of Electronic Medical equipment, or demonstrate experience in working on similar electronic equipment
- Customer-oriented, with good interpersonal, verbal, and written communication skills
- Capable of working both independently and as part of a team.
- Well-organized in workshop facilities and in field services
- Able and willing to travel 40% of working time (Mainly within the Netherlands but could include Benelux and Nordics if required by the business in the future).
- Full, clean driving licence
- Ability to work in Netherlands without the requirement of company sponsorship
What’s in it for you?
As an field and technical service expert, this is an outstanding position for candidates that are really looking for a role with autonomy, accountability and responsibility, you are going to be critical in the success of our delivery through your phenomenal influencing and negotiation skills at a senior level, brought to Mindray, you get a ‘seat at the table’ and play a truly instrumental role, for this you will be well rewarded with a strong work / life balance, competitive salary, excellent benefits, a highly inclusive and diverse environment and opportunities for future career development in many areas.
Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship. With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun!
Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.
As English is our business language – please submit your CV and application in English.
Plaats
Mindray - Hoevelaken Gelderland Netherlands
