Desktop Support Engineer
H-Tech Supports (HTS) delivers modern IT and network solutions to
enterprise markets through a wide array of managed IT support services,
catering to a global clientele. Known as a single-source provider, HTS
offers comprehensive IT solutions to meet its clients’ evolving business
and technology requirements. With a team of skilled IT engineers
worldwide, HTS provides professional consulting, data management, and
maintenance services to help businesses achieve their goals. The
company’s expertise and hands-on experience enable it to address
challenges effectively and exceed client expectations. From secure media
destruction to full on-site cabling installations, HTS offers
professional services tailored to meet dynamic client demands.
Tasks
- Provide technical support and assistance to end-users, resolving hardware and software issues on desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems, applications, and hardware components to ensure optimal performance and security.
- Collaborate with IT teams and service partners to troubleshoot network connectivity issues and ensure seamless data communication.
- Document and track support requests, resolutions, and recurring issues to improve service delivery and client satisfaction.
- Participate in global rollouts and assist with the deployment of new technologies to enhance client infrastructure and capabilities.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 2 years of experience in desktop support or a similar technical role.
- Strong knowledge of Windows and Mac operating systems, as well as common desktop software applications.
- Excellent problem-solving skills with the ability to troubleshoot hardware and software issues efficiently.
- Strong communication and interpersonal skills, with a commitment to providing exceptional customer service.
- Dutch B2 certified required
- Driving license required
