Atlassian Support Engineer

Atlassian Support Engineer for the Client:

Administration of already deployed Atlassian products (JIRA, Confluence, Bitbucket, Bamboo) which has already been deployed

enterprise server-side installation with over 400 users

Effectively raise, record, monitor progress of all incidents and service requests specific to Atlassian product

Support & implement additional mechanisms for data storage and transformation in accordance with company policies

IT support coverage during CET working hours (incident management & resolution)

Research & analysis of future options in terms of migration to Cloud

Provide timely feedback to the business and stakeholders as required.

Provide troubleshooting solutions, report and analyze tickets raised

Liaise with other support/development teams to resolve cross-system issues

MUST HAVE: Experience with Atlassian products (JIRA, Confluence, Bitbucket, Bamboo) .

At least 3 years of relevant experience in Banking /Financial Services Technical Skills: – Experience with deployed Atlassian products (JIRA, Confluence, Bitbucket, Bamboo) – Experience in data storage and transformation

Experience in cloud migration Non technical skills

Good communication skills with the business people and IT

Superior problem-solving abilities.

Pleasant, friendly attitude, with an ability to adapt to change.

Strong listening skills and attention to detail.

Demonstrated ability to work in a fast-paced environment.

Aptitude to switch tasks quickly and adapt to change.

Training on Datawarehousing, BI, Data modelling, Microsoft SQL server, SSIS, Scrum

Technical Support (SL2)

BCM Industry

07/07/2025

Req. VR-115686